Privacy Policy

Classic Venue Solutions – Privacy Policy
Classic Venue Solutions Limited – Your privacy and the confidentiality of your personal details are important to us. The information below is intended to give you a clear idea of the way in which we collect, handle and use your personal information.

Information we collect about you
We collect information about you when you make a booking with us or contact us by telephone to make a initiate an enquiry about a booking. We also collect information when you register your details with us in order to receive communications about special offers, event news and promotions from us; when you enter a competition on our website, via mobile or by post; or when you complete a survey. Any information you may provide to us using an enquiry form on the Classic Venue Solutions website is used for the purpose of fulfilling that enquiry, it is also used to add you to our mailing list.

How your information is used
Your details will be used for the purpose of handling that specific enquiry and will be provided to the venues which are approached for selection. The information we collect will include your name, company name, company email address and postal address, telephone number and credit/debit card details. Sensitive financial details such as credit/debit card details are stored on a secure gateway.

When making an enquiry on the website you will be asked to complete information relevant to your request but a member of the team will call you to follow-up on this and to collect credit or debit card information when needed.

When making an enquiry by telephone, your details will be entered into a CRM system which is hosted in a secure environment. Please note that, from time to time, calls to our team may be recorded in order to improve the service offered to our customers and for training purposes only.

When you make an enquiry we will use your email address for the purpose of fulfilling that request. This will include sending you an email to confirm receipt of your details and may include additional communication via telephone or further emails should we need to contact you regarding specific requirements or a cancellation.

Electronic mail
From time to time we may send you promotional communications by electronic mail that we think will be of interest to you, using the contact details you have provided to us. Occasionally, we will also communicate with people that have registered on third party websites and have specifically requested to receive further information about Classic Venue Solutions. These communications may include contact by email and/or SMS (text). These communications will only be sent by Classic Venue Solutions and will relate to promotions, venues and services that Classic Venue Solutions offers to its customers. Should you wish to opt-out from receiving these communications from Classic Venue Solutions, you can do so at any time. An unsubscribe link is provided at the bottom of every email communication. To unsubscribe from receiving communications by SMS, you can text ‘STOP’ to the short code/number provided within the message. Alternatively, you can unsubscribe by sending an email to: [email protected] or by writing to Classic Venue Solutions, Suite 112, The Mayford Centre, Mayford Green, Woking, Surrey GU22 0PP. Opt-out requests will be dealt with as promptly as possible.

Feedback
In order to monitor, maintain and improve the quality of our services, we may contact you following your conference, meeting or event with Classic Venue Solutions in order to request feedback relating to your experience. In order to do this we may share information with a designated third party, working on our behalf, so that feedback can be gathered and collated. Any information shared in this way will be used only for the purpose of obtaining feedback relating to that specific instance. Any feedback you provide will appear as anonymous if it is published on our website.

Third parties
We do not share, sell, exchange or trade your personal information to or with third parties for marketing purposes.

Accessing your information
You have the right to request a copy of the information that we hold about you. If you wish to obtain a copy of some or all of your personal information, please write to us at the following address: Classic Venue Solutions, Suite 112 The Mayford Centre, Mayford Green, Woking, Surrey GU22 0PP. A small charge may be made for providing this service.

Security of your sensitive financial information
Sensitive financial information provided to us when confirming a conference, meeting or event is passed securely and only to a designated, Level 1, PCI compliant Payment Service Provider (PSP) for the purpose of making/fulfilling your booking. Sensitive financial information is never shared by Classic Venue Solutions.

Cookies
We do not collect personal information from your computer without your knowledge or consent. We may use cookies to collect general, anonymous tracking information about the way in which visitors to our website interact with it or to assess the overall success of a promotional email communication. Information collected using tracking cookies is aggregated and used for statistical purposes and is not linked to your personal details.
You can change the settings in your browser to prevent cookies from being stored on your computer/device if you wish to do so. However, in some instances this could prevent certain features of the website from functioning correctly. Find out more about our Cookie Policy.

Anonymity
Your personal anonymity is maintained when browsing the Classic Venue Solutions website. If we have provided you with a specific password, we may be able to identify you by the information you may have provided in exchange for your password. However, we do not link your password to your activity on our website and do not gather information about you without your permission.

Third party websites
This privacy policy applies only to the Classic Venue Solutions website. Any third party website that you access via a hyperlink from the Classic Venue Solutions website is not the responsibility of Classic Venue Solutions, and any information collected while you may be visiting that website will be in accordance with the privacy policy of that third party. We advise that you read the privacy policy of any such third party website.